Find purchases and use your product
Return to purchased content, resume learning and find the right support route.
5 minute guideOn this page
Return to Your purchases
Use Your purchases to reach products you bought. Sign in with the account or email associated with the purchase and complete the available verification flow.
The creator dashboard is for making and selling products. You do not need to create a new product to open one you purchased.
Open the product’s customer space
The product type determines the experience: a classroom for lessons, a reader or downloads for written resources, a client space for services, or the community for an eligible membership.
In a course, use the lesson list or phone selector to continue. Release timing, prerequisites and assignment approval may affect whether the next lesson is available. Read the reason shown for a locked lesson.
If a file or recording will not open
Refresh the purchase status once, then reopen the entitled product. Check your connection and the visible error. A public sales page is not a download link for paid material.
Contact the creator through the product’s support route with the product name and a description of the issue. Do not send full card details or private access tokens.
Understand billing and access changes
Use the purchase’s subscription or billing controls when available to review renewal and cancellation. Your FiveGen creator subscription is a separate relationship.
Cancellation, refunds and access end follow the recorded purchase terms and provider-backed order state. If payment succeeded but access is missing, avoid buying again until the original order is checked.